How can better user experiences empower security pros? We asked Glasswall’s Director of UX, Remlee Green

For any modern application or software service, the quality of the user experience (UX) is integral to how users interact with, understand and benefit from each product. And in today’s digital-native workplaces, UX now plays a more important role than ever in empowering people to achieve their goals.

In the cybersecurity context, users are particularly reliant on complex tools and services to deliver on a wide range of critical objectives. As a result, the user experience needs to focus on bridging the gap between data and insight so cybersecurity professionals can focus on the right things at the right time.

For Glasswall’s Director of User Experience, Remlee Green, this is driving strategic innovation across our approach to UX right across the organization. Having joined Glasswall last year, she brings a wealth of experience from time spent at MIT as well in the commercial sector working across every aspect of the increasingly diverse UX space.

As she explained in a recent discussion about her approach since arriving at Glasswall: “User experience is central to our product development strategy. We are focused on protecting against sophisticated file-based threats with the challenge of presenting our users with information they can easily digest and in formats they can control according to their particular priorities.”

“The design and functional decisions that guide our approach to UX must enhance the capabilities of our customers. When dealing with issues that have the potential to impact an organization on a fundamental level, the quality of UX will play a major role in the ability of security professionals to meet the many important challenges they face.”

She continued: “Given our customers might be dealing with many thousands of files, the UX plays a particularly important role in allowing them to identify risk factors that will keep their files and networks safe and help them to inform their wider cybersecurity strategy.”

As Remlee explained, depending on the role of each user, their key tasks may be different and it’s vital that the user experience is developed with a clear understanding of what's important to each cohort of users.

She said: “We have an ongoing project to define and continually evolve our understanding of the varied user personas we need to accommodate across our product set. This is informing the development of ‘big picture’ interface design down to the individual wording on a button, because each contributes to the overall UX.”

This is just part of an integrated approach to UX that will see the look, feel and performance of Glasswall products informed by input and experiences of stakeholders from both inside and outside the business. “Our aim is to bring the entire Glasswall team with us on the journey and build UX into the culture of the business. Together with direct and ongoing feedback from our users around the world, we can focus on building an experience that delivers the performance demanded by today’s cybersecurity professionals, and in doing so, empower them to meet their objectives.”

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